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Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all bookings made through the Mangrove Park website and mobile application. Please read the policy carefully before completing a booking.

No

Cancellations

Bookings cannot be cancelled once confirmed.

No

Refunds

Payments are non-refundable under all circumstances.

Only

Rescheduling

Allowed only if a slot is unavailable due to official closure.

Policy Details

  1. No Cancellation:
    1. Once a booking is made for a park visit, it cannot be cancelled.
  2. No Refund:
    1. All payments made are final and non-refundable.
    2. This includes situations such as personal emergencies, travel delays, or incorrect bookings.
  3. Rescheduling Eligibility:
    1. Rescheduling is only allowed if:
      • The park is officially closed due to government orders, weather conditions, or safety reasons.
    2. Rescheduling requests will be processed based on slot availability.
  4. No-Show Policy:
    1. If a visitor does not show up for their booked slot, the booking will be forfeited.
    2. No refund or reschedule will be provided.
  5. Incorrect Information:
    1. Bookings made with incorrect visitor details cannot be refunded or modified.

Special Circumstances

In exceptional cases, such as medical emergencies or operational closures, the management may review rescheduling requests at its sole discretion.

For any issues or queries, please contact us using the information provided on the Contact Us page.